FAQ's

Frequently Asked Questions (FAQs)

1. What products do you sell?

We specialize in high-quality gaming and audio equipment, including:

  • Gaming Keyboards

  • Gaming Mice

  • Gaming Headphones

  • Speakers

Each item is carefully selected to enhance your gaming and audio experience.

2. Do you offer international shipping?

Yes! We ship worldwide. Shipping costs and delivery times may vary depending on your location. Shipping details are provided at checkout.

3. How long does shipping take?

Delivery usually takes between 7–15 business days, depending on your country. You'll receive a tracking number once your order ships so you can monitor your package.

4. How can I track my order?

Once your order has been processed and shipped, you will receive an email with a tracking link. You can also track your order through our website under the Order Tracking page.

5. What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways supported by Shopify.

6. What if I receive a damaged or defective product?

If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll arrange a replacement or refund based on the issue. Please include a photo of the damaged item when contacting us.

7. Do you offer returns or refunds?

Yes! We offer a 14-day return policy on most products. Items must be unused, in their original packaging, and in resellable condition. Please read our full Return Policy for more details.

8. How do I contact customer support?

You can reach us through our Contact Us page or email us directly at support@electronicxglobe.com. We aim to respond within 24–48 hours.

9. Are your products covered by warranty?

Most of our products come with a 30-day limited warranty. Warranty details may vary by product, so check the product description or contact us for more information.

10. Can I cancel or change my order after placing it?

Orders can be modified or canceled within 12 hours of purchase. If you need to make changes, contact us as soon as possible.